Falkirk Delivers takes your data privacy seriously. We deliver management of the Business Improvement District of Falkirk Town Centre. In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for and committed to complying with Data Protection Laws and the General Data Protection Regulations (GDPR).
In this Privacy Notice, we want to inform you about what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.
Our Contact Details:
Old Burgh Buildings
12-14 Newmarket Street
Tel: 01324 611293
If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact using the above details.
Who’s Personal data do we collect and process?
We process information about local business partners, suppliers, professional advisors, our employees or individuals making an enquiry about our services.
What personal data do we collect and process?
In the course of working with you, we can collect the following types of data:
- General contact details such as, Name, Address, email address, Telephone number
- Details of your business activities
- Details of the Goods and Services provided to you
- Financial Details for payment
- For recruitment: Employment and Education History
- In respect of employment: performance and payroll information
- Your marketing preferences
Special Categories of Personal Data that we collect:
We collect the following types of special category data in relation to employees only:
- Employment History
- Sickness and Absence Records
- Health and Medical details where necessary for absence management or accessibility only
How we collect your information
In most cases we collect your data directly from you. We collect data and process it when you:
- Complete an online ‘contact us’ form
- Provide information during a meeting on site or virtual
- Speak to us on the telephone to discuss or use our services
- Email or write to us to enquire about or use our services or provide feedback
- Provide your contact details when opting in to receive marketing information via the Town Centre Free Wi Fi Service
We also receive your data indirectly from the following sources:
- Social Media Sites including LinkedIn
- Public sources – demographic data, Market Research
- Credit Agencies and publicly available company data
Why do we collect your information?
Where we collect and process personal data, we are required to identify both the purpose and our legal basis for doing so. There are 6 possible legal bases which are:
Consent – where we have your consent for processing your personal data for one or more specific purpose
Contract – where the processing is necessary for the performance of a contract or potential contract with you.
Legal Obligation – The processing is necessary for our compliance with a legal obligation
Vital Interests – Where our processing is necessary in order to protect the vital interests of the data subject or another natural person
Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
Legitimate Interests – Where the processing is necessary for the purposes of our legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.
Our various purposes and legal basis for the information we collect, are detailed below:
|To understand your requirements prior to entering into a contract of service with our partner businesses||The processing is necessary for the performance of an anticipated Contract|
|To understand your requirements to ensure that any contract of service meets our business partner’s needs||The processing is necessary for the performance of a Contract with you|
|To fulfil our contract with you and provide you with the agreed services therein||The processing is necessary for the performance of our Contract with you|
|To manage our business operations and comply with any internal policies and procedures||It is in our legitimate interests to use your personal information to ensure that we provide and adapt our services|
|To notify you about changes to our service||It is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you|
|For Marketing of our services to existing partner businesses||It is in our legitimate interests to use your personal information for marketing purposes where the services being marketed are relevant to you.|
|For electronic Marketing of services to new potential partner limited businesses via personal business email addresses||It is in our Legitimate Interests to use personal business email addresses for marketing purposes where we can support individual’s rights|
|For electronic marketing / promotion of our services and those of our partner businesses to individuals and sole traders||We rely on Consent for direct marketing to individuals and sole traders that we have not dealt with previously|
|To comply with our legal obligations, law enforcement, court and regulatory bodies requirements||To comply with our Legal Obligations|
|To identify and prevent fraud||It is in our Legitimate Interests to act as a responsible business|
|To decide whether to enter into a contract of employment||The processing is necessary when considering an employment Contract|
|To carry out background and reference checks in relation to recruitment||The processing is necessary when considering an employment Contract|
|To communicate with you about a potential or existing contract (for service or employment)||The processing is necessary for the performance and compliance with any Contract of employment|
|To manage payroll and employment services for existing employees||The processing is necessary for the performance and compliance with any Contract of employment|
Where we rely on your consent you have the right to withdraw this consent at any time by contacting us.
Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to deliver and improve on our service and security and maintain accurate records. It is also in an aim to prevent fraud or illegal activity in favour of the wellbeing of our customers, shareholders and employees.
Who we share your information with?
From time to time and in the general course of our business, we may share your personal information with some of the following:
- Our Accountant or Payment Service Providers
- Regulators and Governing bodies, Lawyers and other Professional Services
- Software and Cloud storage providers
- Fraud detection Agencies
- Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of crime
- Selected Third Parties in connection with any future sale, transfer or disposal of our business
International data transfers
Although we don’t transfer your information outside of the UK, with today’s modern technology including Cloud Storage and software, some recipients of your personal data can be located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. Where this is the case, we make sure that additional safeguards are in place such as ensuring that those countries have a decision of adequacy or have included standard contract clauses in their terms to support the protection of your data.
Automated decision-making or Profiling
We do not process personal data for automated decision making or profiling
How Long do we keep personal data for?
We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary. We maintain and review a detailed retention policy which documents how long we will hold different types of data. The time period will depend on the purpose for which we collected the information. This is generally 36 months for most types of data unless we have a legal obligation to retain it for longer and regardless it is never held on an indefinite basis.
Your Rights as a data subject
As a data subject, you have rights in relation to your personal data. These are:
Access – You have the right to request details of personal information held or processed and to copies of this data. We do not usually charge for this service.
Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.
Erasure – You have the right to request that we erase your personal information with some exceptions.
Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances
Object to Processing – You have the right to object to our processing of your data, under certain conditions.
Data Portability – In some circumstances, you have the right to request that we transfer the data that we have collected to another organisation or directly to you.
You also always have the Right to Withdraw Consent where you have previously provided this.
To exercise any of these rights, or if you have a complaint please contact us.
If after contacting us you remain unhappy with the outcome, you also have the right to complain to the Supervisory Authority. Where you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at:
Information Commissioners Office
Helpline: 0303 123 1113
Contractual Obligations and Consequences
In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, employment and legal obligations) or can also result from contractual provisions. This means that sometimes we cannot complete our agreed service without that information and so if you aren’t able to provide it or ask that we delete it, there is a possible consequence that our contract would need to be cancelled.
Cookies & similar technologies
To learn more about how to manage your browser cookie settings in general please see www.allaboutcookies.org
When clicking on external links via our website, or finding us via social media platforms, you are visiting or redirected to the domain of those websites. We have no control over the privacy settings on these websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.
We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.
We store customer records in secure servers and data centres which have controlled and restricted access. We operate records management and Information security policies which detail physical security, server security monitoring, access control and password security measures. We also maintain and use anti-virus and malware software and firewalls.
Changes to our Privacy Notice
Falkirk Delivers keep our Privacy Notice under regular review. This Privacy Notice was last updated on 21st October 2020.