The District Towns Gift Card is a Private Label Prepaid Mastercard.

The card does not feature Chip and Pin and is accepted by swiping the card through the magstripe reader on your card terminal.

No, the gift card is charged as a Mastercard debit card transaction.

The payment is a Mastercard transaction. Payment is received from your acquirer as per your merchant agreement.

In order to accept the Gift Card, you will need to process a declined transaction through your card terminal.

If the terminal requires Chip and PIN with no exceptions, then it is unfortunately not possible to accept our cards. They will still work in manned terminals.

You do not need to install any software or additional hardware to accept the Gift Card.

The instructions of how to check the balance on the gift card are written on the reverse of the card. The customers can call 0121 260 2849, check online www.getmybalance.com or scan the QR code to check their balance.

If there insufficient funds on the gift cards in relation to the value being charged then the card will decline.

If the available balance on the gift card is less than the value of the purchase, you can split the payment and take payment of the remainder via another method.

Yes. Process a refund in the same way you would for any Mastercard Credit or Debit Card.

No. The cards are anonymous and cannot be subject to chargebacks.

If it’s only the terminal that has changed and the Merchant ID has remained the same then no action is required. If the Merchant ID has changed then please contact EML Customer Support to arrange a re-registration.

The gift card can only be used online at participating businesses.

To find a list of participating businesses and to purchase gift cards they should visit http://giftcard.falkirkdelivers.com/

The District Towns Gift Card is provided by Miconex in partnership with EML Payments.